Lekden Tea LLC is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates.
If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven't paid it yet).
Lekden Tea LLC is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.
In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery.
Lekden Tea LLC is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.
Returns & Refunds
If you are unhappy with your purchase for any reason, please contact us at firstname.lastname@example.org. We are happy to help find a solution that works for you!
How to track my order?
All tracking information is sent via email when your package has shipped. If you are unable to find this email, please contact us at email@example.com, and we are happy to send your tracking over!
Where can I buy these products? Do you have resellers / distributors?
The fastest way to buy for individual orders is on Amazon and for bulk orders, we can fill personally.